Unfortunately, slow internet and connectivity issues are inevitable. It’s tempting to immediately blame your broadband provider when the internet goes out. According to data from the Pew Research Center, over 30% of Americans complain of issues connecting to their internet at home, with 9% complaining that it happens frequently. However, widespread internet outages are fairly uncommon unless you’ve just been in the damage zone for a big storm. More likely than not, the issue can be a localized, simple fix.
Home internet outages are easy to troubleshoot and fix on your own — no need to make a tiresome call to tech support. Below are the top five most common reasons why your internet might go out, followed by steps to resolve each issue.
For more Wi-Fi troubleshooting tips, check out our guide on where to place your router and how to stay connected on the go.
Common causes of home internet outages
Here are some of the top causes your internet may have dropped. We’ll dive into solutions for each below.
1. Modem/router malfunctions
2. Inadequate speeds or equipment
3. Hacking or network issues
4. Bad weather or a power outage
5. ISP service outages and network congestion
First things first, verify that your internet is actually down
Before you start troubleshooting, first check to see if you’re actually experiencing an outage. Start by verifying that the connection issue isn’t specific to a single website, server or device.Â
For households that stream, it’s easy to jump to the conclusion that you lost your internet connection when it could be simply that you lost your Netflix connection. Check other streaming services to see if they are still working. If so, the problem likely lies with Netflix and not your internet connection. When you’re having an issue connecting to other streaming services, it could be that the smart TV or streaming device is to blame. Try streaming on another device, if possible, to verify that an internet outage is the culprit. Check the connection on your other devices to see if they’re experiencing the same outages.
If you’re having connection issues across multiple devices, you can safely assume your internet connection is to blame. Here’s what to look for and how to fix your internet outage.
1. Modem and router issues
When your home internet connection goes out, it’s most commonly due to a hiccup with your modem and/or router. The solution is simple: Restart your equipment by unplugging it, waiting 30 seconds or so, plugging it back in and allowing it to reboot. This will most often resolve your Wi-Fi outage.
When restarting your router, I recommend cutting power by unplugging it instead of pressing or holding any buttons on the device. Doing so can prompt the device to do a hard reset, returning it to factory settings and erasing your Wi-Fi network settings. Granted, you’ll have to set up your Wi-Fi again, but the reset will likely re-establish your internet connection.
Keep in mind that your device may have a battery backup. If the lights on your modem or router don’t go out when you unplug it from the power source, check to see if batteries are installed somewhere and temporarily remove them when restarting your device.Â
To learn more, read our guide on how to troubleshoot your equipment.
2. Slow speeds or unreliable equipment
Maybe your internet isn’t necessarily “out.” Perhaps it just can’t keep up with what you’re trying to do or where you’re doing it.Â
Constant buffering, excessive lagging, Wi-Fi dead zones and other connectivity issues could result from insufficient speeds or Wi-Fi coverage to handle all your devices. You can remedy the situation by scaling back your internet use or making some upgrades.
Determine the internet speeds you actually need and whether your current plan can deliver those speeds. If your plan lacks the needed speeds, upgrading to a faster plan (assuming one is available) will be your best option. Many cable and fiber internet providers offer speeds up to 1 gigabit per second or higher, which is plenty of speed for the average home.
On the other hand, if you feel your current plan should meet your needs, your equipment may be the culprit. Conduct a few speed tests around your home to gauge what speeds you are getting and where the Wi-Fi signal might not be as strong. We recommend Ookla for its consistency. (Ookla, is owned by the same parent company as CNET, Ziff Davis). Sometimes, simply relocating your router to a more efficient spot will improve connection quality and eliminate, or at least mitigate, any dead zones.Â
Otherwise, you may want to invest in a better router or Wi-Fi extenders to boost the Wi-Fi signal throughout your home. If you rent equipment from a provider, call to ask about getting a better device.
Try adjusting your router settings
Your router should allow you to steer connected devices to a specific pod or extender if you have them and between 2.4GHz and 5GHz bands. You’ll get a stronger signal on the 5GHz band but only if your device is within range (the 5GHz range is shorter than 2.4GHz). So if your connection quality is weak on a particular device, try switching bands on the device or moving some of the other devices off the band you’re using.Â
Use a wired connection
Connecting directly to your modem, router or pods/extenders using an Ethernet cable will be your best bet for establishing and maintaining a strong connection. Use a wired connection for the most bandwidth-hogging devices, like smart TVs and gaming consoles. Not only will this often provide a better, faster connection, but it will also take some of the strain off your Wi-Fi network.
A compromised network is a less likely but still possible cause of an internet outage. If hackers gain access to your Wi-Fi network, they could completely restrict your internet access to any or all devices.
If you suspect someone has gained unauthorized access to your network, immediately go to your router settings and recreate your Wi-Fi network with (preferably) a different network name and (definitely) a different password. You’ll want to select one that is complex or random enough to make it difficult for a hacker to figure out.Â
Along with creating a strong password, keep all firmware on your router and any connected devices up to date to help prevent hacking attempts. Installing antivirus software will also help keep your devices protected. Our top picks are McAfee Plus Premium for overall protection and the Bitdefender Ultimate Security for Windows users. However, many ISPs also offer virus and malware protection at no extra cost.
4. Bad weather or a power outage
Yes, Mother Nature can mess with your internet connection. Some internet connection types are more prone to internet outages than others during bad weather, but hard rain, a violent thunderstorm or even heavy cloud coverage could interfere with your signal.
Satellite internet is the most vulnerable to internet outages caused by weather, we’re looking at you Starlink, Hughesnet, and Viasat, but a power outage can knock any connection type offline. Having a modem and router with a battery backup may help keep you connected during power outages, although they will be useless if the power outage is preventing internet service from reaching your modem in the first place.
If you have satellite internet, a rain guard, snow shield or dish heater can help prevent outages due to bad weather in the immediate area of your home. Signal interference can happen anywhere between the satellite and your dish; heavy cloud coverage or rain could impact your connection, even if it’s miles away. Unfortunately, there’s not much you can do about an internet outage in that case; you’ll just have to wait for the signal to return.
5. ISP outages and network congestion
Despite the negative impression many people have about their internet providers, widespread ISP outages are uncommon, and outages at a single residence are virtually unheard of (unless, of course, you forgot to pay the bill). Still, the provider may be having issues.Â
If your internet is completely out and you’ve already tried restarting the router, check your provider’s social media pages, official website or sources like Downdetector.com for updates and outage reports. (Disclaimer: Downdetector is owned by the same parent company as CNET, Ziff Davis.) You can also call customer service, but be prepared for a long wait on hold.Â
Other than confirming your ISP is having problems, there’s nothing you can do in such situations other than wait for service to return. Outages are bad publicity, so rest assured your ISP is doing everything possible to restore service as quickly as possible.
True outages do happen, but they are rare. Network congestion, on the other hand, is a much more frequent problem, and while it won’t always knock your connection out completely, it can certainly cause slowed speeds. Cable, DSL and satellite internet are vulnerable to network congestion, as is 5G home internet. T-Mobile acknowledges that network congestion can lead to slowed speeds, stating that “Home Internet customers may notice speeds lower than customers using other T-Mobile services due to data prioritization.”
Network congestion means the speeds coming to your home are slower, so there isn’t much you can do about that other than wait for the congestion to clear. You can make the most of the speeds you are getting by placing your router in an optimal location, adjusting your Wi-Fi settings or using an Ethernet connection, as mentioned above.
Internet still down? Here’s what else you can do
Aside from the tips listed above, there are a couple of ways you may be able to get back online.
The first is by using your cellular connection. Your phone will likely automatically switch to cellular service when your Wi-Fi goes out, so you’ll be able to use your phone just like you would if you were away from home. Just keep in mind that doing so will use up your mobile data.
Additionally, some phones, carriers and plans allow you to create a Wi-Fi hotspot. It won’t support your home with the same speeds and consistency as your router, but it will enable you to connect a few devices until your home network comes back.
Second — and perhaps only applicable as a last resort for longer outages or urgent internet needs such as submitting a school assignment on time — would be to find a public Wi-Fi hotspot. Your local public library, coffee shop or restaurant, among many other public places, may offer free Wi-Fi.Â
Be mindful that using a public Wi-Fi connection is not as secure as your home network, so consider using a VPN or avoid any activity that involves sensitive data (passwords, banking info, doing your taxes, etc.) while on a public network.
Lastly, if you’re trying to stay vigilant and proactive about internet and power outages, consider getting an internet backup option like T-Mobile’s Home Internet Backup. For $20 monthly ($10 if you’re bundling with an eligible phone plan), you’ll get 130GB of data a month. Granted, that’s not a lot, but the Internet Backup is only intended to be used for about a week of “typical” or moderate use.
Internet outage FAQs
Why does my internet keep going out?
There could be several factors that affect your internet connection. First, and most likely, is issues with your equipment. Restarting your modem/router will often resolve the issue.
Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather. Your provider may be experiencing a service outage, but for frequent connection disruptions, I would look to the previously mentioned causes, starting with your router.
Can I get a partial refund for internet provider outages?
Many providers do offer compensation for prolonged or frequent outages. Spectrum, for example, will provide “proportionate credit for those qualifying outages that last for 4 or more consecutive hours.” Call to report the outage as soon as possible and monitor how long it lasts before requesting a refund.
Will a power outage knock out my internet service?
Not always, but probably. When the power goes out, it won’t necessarily keep internet service from reaching your home, but it can certainly limit your ability to use the internet. Unless your modem and router have a power supply, an outage will disable those devices, leaving you unable to connect to the internet.
In the event of a power outage, a quick fix is to use a mobile hotspot to connect to the internet. To learn more tips, read our guide on how to stay connected during a power outage.
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